Return Policy

At NeoPort, we want you to shop with confidence. If your bag isn’t the perfect fit, our hassle-free return process has you covered.

1. Returns

• You can request a return within 30 days of delivery.

• Items must be unused, in original condition, and with all tags/packaging intact.

• Proof of purchase is required (order confirmation or receipt).

2. Refunds

• Once your return is received and inspected, we’ll notify you by email.

• Approved refunds are processed to your original payment method within 5–7 business days.

• Please note: original shipping charges are non-refundable.

3. Exchanges

• If your item arrives damaged or defective, we’ll replace it at no cost.

• Want a different style or color? Contact us to arrange an exchange.

4. Non-Returnable Items

• Final sale items and gift cards cannot be returned or exchanged.

5. Return Shipping

• Customers cover the cost of return shipping (unless the item arrived damaged/incorrect).

• We recommend using a trackable shipping method.

6. Need Help?

Our team is here for you 24/7: